Refund and Cancellation Policy

At FINCENTIV SOLUTIONS PRIVATE LIMITED, we aim to provide exceptional service and customer satisfaction. Our refund and cancellation policy is designed to ensure clarity and fairness for all users.

1. Cancellations

Cancellation requests must be submitted immediately after placing the order. Cancellations will not be entertained if the order processing has already commenced or the service has been delivered. Subscriptions to digital products or services, once activated, are non-cancellable.

2. Refunds

Refunds are not applicable for services that have been successfully delivered or activated, including but not limited to subscription plans, add-ons, or feature customizations. In case of dissatisfaction with a service, customers must report the issue to our Customer Support team within 24 hours of delivery. Refunds, if approved, will be at the sole discretion of FINCENTIV SOLUTIONS PRIVATE LIMITED and may be subject to deductions for administrative or processing costs.

3. Damaged or Defective Deliverables

If a digital deliverable is found to be defective (e.g., a corrupted file or incomplete feature), the issue must be reported to our Customer Support team within 24 hours of receipt. Upon verification, we will take appropriate steps, such as providing a replacement or offering a resolution.

4. Manufacturer or Third-Party Warranty

For issues related to integrations or third-party services included in your subscription, you must contact the respective provider directly. Our team can assist in connecting you with the relevant support channels where necessary.

5. Refund Processing

Approved refunds will be processed within 3-5 business days from the date of approval. Refunds will be credited to the original payment method used during the transaction.

We value your trust and strive to resolve any concerns promptly. For assistance, please contact our Customer Support team at [email protected].